The Clinical Collection Academy

Terms and Conditions

These Terms and Conditions (the Terms) govern access to and use of the website and platform operated by The Clinical Collection (referred to as we, us, or our). By creating an account, browsing the platform, or purchasing a course, you (the user, or you) agree to be bound by these Terms. If you do not agree to these Terms, please do not use the platform.

1. About Us

The platform is operated by Visure Digital Ltd, a company registered in England and Wales under company number 14403646, with its registered office at 120 John Aird Court, W2 1UU, London (referred to in these Terms as the Company, we, us, or our). The platform trades under the name The Clinical Collection, and its first published academy is The Patient Journey Academy.

You can contact us through our contact page for any question relating to your account, a purchase, or these Terms.

2. Definitions

  • Platform means the website, application, and any associated services operated by us, including all courses, modules, lessons, and supplementary materials made available through it.
  • Course means a bundle of video modules and associated materials made available for purchase on the platform, for example The Patient Journey Academy.
  • Content means all video, audio, text, graphics, and other material made available on the platform, whether as a trailer, a sample lesson, an introduction video, or within a purchased course.
  • Account means the free registered account a user creates to access certain content and to make a purchase.
  • Digital Content means content supplied in digital form, including course videos, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. Eligibility and Account Registration

The platform is intended for healthcare professionals and related practice staff. You must be at least eighteen years old to create an account or make a purchase.

You are responsible for keeping your account details, including your password, confidential. You must not share your account with any other person. Each account is for use by a single named individual only. Where a practice wishes to provide access to several team members, a separate practice or team licence must be arranged directly with us; informal sharing of a single account across multiple people is not permitted and may result in suspension of the account.

You agree to provide accurate information when creating your account and to keep that information up to date.

4. Course Purchases and Licence Granted

When you purchase a course, you are granted a personal, non transferable, non exclusive licence to view that course for your own individual learning purposes. This licence does not transfer ownership of any content to you.

You must not, and must not permit or assist any other person to: download, copy, record, screen capture, redistribute, publicly perform, broadcast, resell, sublicense, or otherwise share any content made available on the platform, except where explicit written permission is given by us.

We reserve the right to suspend or terminate access to your account, without refund, where we reasonably believe these Terms have been breached, including suspected sharing of account access or unauthorised distribution of content.

5. Free Content and Access Levels

Certain content is available without an account, including course trailers and sample lessons. Certain other content, including course introduction videos, requires a free account but no purchase. Full course modules require both a free account and a completed purchase. We may change what is available for free from time to time.

6. Price and Payment

Prices for each course are shown on the platform at the time of purchase, inclusive of any applicable VAT unless stated otherwise. Payment is processed at the point of purchase through our third party payment processor. We do not store your full card details.

We reserve the right to change course prices at any time. A change in price will not affect a course you have already purchased.

Where a course has been listed at an incorrect price due to a technical or clerical error, we are under no obligation to provide the course at the incorrect price, and we may cancel the order and refund any amount paid, even where an order confirmation has been sent.

Technical Requirements

Courses are delivered as streamed video content only. To access a course you require a stable internet connection and an up to date version of a modern web browser. No download or offline access is provided. By purchasing, you confirm that you have the means to access streamed video content.

7. Your Right to Cancel (Cooling Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer, you ordinarily have the right to cancel a purchase of digital content within fourteen days of that purchase, without giving a reason, and to receive a full refund.

However, this cancellation right does not apply, and is lost, once you begin accessing the digital content, provided that you gave your prior express consent to us starting delivery of the digital content before the end of the fourteen day cancellation period, and you acknowledged that by doing so you would lose your right to cancel.

At the point of purchase, you will be asked to separately confirm this consent and acknowledgement before you are granted access to a course. If you do not give this consent, access to the course will not begin immediately and your standard fourteen day cancellation right will apply instead.

8. Refunds

Where you have validly cancelled a purchase in accordance with Section 7 before accessing the course, we will refund you in full within fourteen days of your cancellation.

Where you have consented to immediate access and have begun viewing a course, no refund will ordinarily be available, except where required by law, for example where the content supplied is faulty or not as described.

9. Marketing Communications

We will only send you marketing emails, including course reminders and promotional offers, where you have given your consent in accordance with the Privacy and Electronic Communications Regulations. You may withdraw this consent at any time using the unsubscribe link in any marketing email or through your account settings. Transactional emails relating to your account or a purchase you have made, such as purchase confirmations, are sent regardless of marketing consent, as they are necessary to provide the service to you.

10. Intellectual Property

All content on the platform, including video, text, graphics, course structure, and branding, is owned by us, our contributing presenters, or our licensors, and is protected by copyright and other intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you, other than the limited licence to view purchased content described in Section 4.

11. Educational Purpose Only

Course content is provided for professional and practice development purposes. It does not constitute clinical, medical, legal, financial, or other professional advice, and should not be relied upon as a substitute for your own professional judgement or for advice from an appropriately qualified adviser in relation to your specific circumstances.

We make no guarantee, representation, or warranty as to any particular commercial, financial, or clinical outcome arising from applying the content of any course. Results depend on factors outside our control, including how the content is applied within your own practice.

12. Availability and Changes to Content

We aim to keep the platform available at all times but do not guarantee uninterrupted access. We may update, add to, or remove content from time to time, and may make reasonable changes to a course after purchase, provided the overall value and substance of the course you purchased is maintained.

13. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited under English law.

Subject to the above, our total liability to you arising out of or in connection with your use of the platform, whether in contract, tort, or otherwise, is limited to the amount you have paid to us in the twelve months before the event giving rise to the claim.

We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of business opportunity.

14. Data Protection

Our collection and use of your personal data is described in our Privacy Policy, which forms part of these Terms by reference. By using the platform, you acknowledge that your personal data will be processed as set out in that policy.

15. Termination

You may close your account at any time by contacting us. We may suspend or terminate your account if you breach these Terms, including through unauthorised sharing or distribution of content. Termination does not entitle you to a refund except as set out in Sections 7 and 8.

16. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will take reasonable steps to notify you, for example by email or a notice on the platform. Continued use of the platform after such changes take effect constitutes acceptance of the updated Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or your use of the platform will be subject to the exclusive jurisdiction of the courts of England and Wales, save that if you are a consumer resident elsewhere in the UK, mandatory local consumer protections will continue to apply.

18. Contact

Questions about these Terms can be directed to us through our contact page, or in writing to Visure Digital Ltd, 120 John Aird Court, W2 1UU, London.

If you have a complaint, please raise it through our contact page. We will acknowledge your complaint and aim to resolve it within a reasonable time.

Last updated: 2 July 2026